She gave me the impression she didn't want to hear what I had to say. When I checked out, I told the receptionist I was very disappointed that they totally disregarded my room change request and I felt like they did not value me as a customer. The second day came, I never received a call about room change, but I thought they gave me their words so I will be patient. Taking a shower that night was difficult as the shower chair took up 75% of the shower and though the bed was somewhat comfortable, the bed was too low to the ground for us. When I got to the room, I called customer service right way and requested a room change for my 2nd night, was told it shouldn't be a problem because they are not sold out. I agreed to staying one night and requested to be changed to a regular room the second night, receptionist said nothing to me. She totally disregarded my request, all she said was that they were sold out. I checked in for two nights (7/19/17 &7/20/17) and was given a disabled room, I made is very clear to the receptionist that I DID NOT want a disabled room because I didn't feel right, the room should be given to other guests with a disability. This hotel lacks good customer service and integrity.
